RANCHI: Chief minister Arjun Munda will probably be the first chief minister in the country who will be available on a 24X7 janata darbar. In other words, wherever he is, be it in office or home, he will take calls of people and look for ways to solve problems.
An innovative and people-friendly website, aapkacm.com, was launched by Munda on Friday, inviting people's participation for better governance and grievance redressal. Those who are not net-savvy can dial his number and interact with him.
Monitoring panels have been set up at the CM's residence and secretariat. There are facilities for multipoint confernce also, which will enable the CM to intervene if he feels any of his officers is not sincerely treating a complaint.
It may be recalled, last year, just after taking office, Munda had dedicated one of the telephone and fax numbers of his residence to the people through which they could approach him with their complaints. But sources in the CM's secretariat said they received very few letters and calls.
"Probably, most of the callers failed to connect as these numbers remained busy most of the time. Now, there is a helpline with a dedicated workforce and multiple lines. So callers will not have to wait long. Those who are net-friendly will use the website and those who are not will call," said an officer of the CM's secretariat.
"I know that everyone does not have access to computers and may not know how to write a letter. But they can use the telephone. I have linked the new website to a call centre and the moment an individual calls (0651-3059999) it will be registered to the main server. No one can tamper with the record or make changes," said Munda.
The website has also been linked to Facebook and Twitter. "The young generation can share its ideas and views with me directly. I will try my best to be in touch with everyone and upgrade the system according to their feedback," said Munda.
The website also has Jharkhand Grievance Management System (JGMS) which can be used to get problems redressed at the highest level.
To begin with, two departments, food and civil supplies and agriculture, have been linked with the website. In case someone has a problem getting foodgrains or any other commodity, he can directly talk with the CM.
"In case, I am busy and cannot take the call, I will talk later because every night at 8 pm we will monitor the day's work," he added.
Source: Sanjay Ojha for The Times of India
